Have questions about our handmade stuffed animals? Explore our FAQ section to uncover clear answers, enhancing your shopping journey with ease and comfort.

Are your stuffed animals handmade?

Absolutely! Our stuffed animals are lovingly crafted by skilled artisans in Peru. Each creation is a testament to their dedication, meticulous care and attention to detail. We utilize high quality alpaca fur and fibers to ensure the highest quality in every one of our handmade products.

What materials are used to make your stuffed animals?

Our stuffed animals are crafted with utmost care using high-quality alpaca fur, ensuring a soft and fluffy feel. For our charming needle-felted ornaments, we use baby alpaca wool, adding an extra touch of warmth to each creation.

How much will I pay for shipping?

We've got great news! Enjoy our flat-rate shipping of $4.99, ensuring affordability regardless of the size or weight of your order. Plus, for orders over $75, shipping is on us! This offer applies to standard shipping within the U.S. only. Please note that rates for expedited shipping will vary and will be calculated at checkout. Embrace worry-free shipping with your every purchase.

What is your return policy?

Our commitment to your satisfaction is unwavering. Enjoy the peace of mind with our no-questions-asked 14-day return policy. If you're not 100% satisfied, you have the flexibility to return your item hassle-free. For further details, please refer to our complete return policy here. Your happiness is our priority!

What is the estimated shipping time for my handmade stuffed animal?

Your satisfaction is our priority! After preparing and packaging your order in 1-2 days, we estimate a transit time of 3-5 days. Typically, our customers receive their order in about a week. Please note, these estimates are for the U.S. only! These are general estimates, and actual delivery times may vary based on location and shipping method. We appreciate your patience as we strive to ensure your cuddly companion reaches you promptly and in perfect condition.

How can I track my order and shipment status?

It's simple! Once your order is confirmed, you'll receive an email with your order number. When your cuddly companion is packaged and sent for shipment, a tracking number will be provided. Need assistance? Reach out to our team at tracking@alpacatui.com.

Can I customize a stuffed animal?

Absolutely! We offer customization in size and color. Simply share your vision with us at sales@alpacatui.com, and we'll make it a reality. Many of our custom orders are for special events like weddings, birthdays, and themed parties. We also cater to requests for oversized plushes, perfect for store fronts or enhancing children's bedroom décor. Let's bring your unique alpaca to life!

How do I clean my stuffed animal?

Caring for your alpaca treasure is a breeze:

  1. Regular Gentle Cleaning: Use a pet comb by gently brushing off surface dirt. Avoid harsh brushes or vigorous rubbing to maintain the plush's integrity.
  2. Spot Cleaning: For small stains, using a damp cloth is perfect. Dab the stain gently. Prevent damage by avoiding vigorous rubbing.
  3. Hairdryer Fluffiness: Embrace the fluffiness! Use a hairdryer to style and dry your plush, making the process enjoyable.
  4. No Machine Wash: Remember, machine washing is a no-go. Protect the fur and construction by avoiding the washing machine. Keep your alpaca plush soft and luxurious for a lifetime!
How can I stay informed about available discounts or promotions?

Keeping up with our exciting offers is a breeze:

  1. Newsletter Exclusive Sales: Join our newsletter for exclusive discounts and promotions delivered directly to your inbox.
  2. Social Media Giveaways: Follow us on social media to participate in giveaways and catch wind of special promotions.
  3. Frequent Site Visits: Stay in the loop by visiting our site regularly. Discover the latest discounts and keep your collection growing!

Can't find what you're looking for?

If you couldn't find the answers you were looking for, feel free to reach out to our support team. We're here to assist you with any additional inquiries or concerns. Be sure to include your order number (if you have one).

Please email us at info@alpacatui.com

Other inquiries? Let's chat.

Please email us at sales@alpacatui.com