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Thank you for shopping with us! We're delighted to provide you with our shipping policy to ensure a smooth and satisfactory delivery experience.

Shipping Times:

  • Orders are typically processed and shipped within 1-2 business days of receiving your order.
  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Shipping Destinations:

  • We currently ship to addresses within the United States and Canada only. We apologize for any inconvenience caused if you reside outside of these regions.

Shipping Methods:

  • Orders within the United States are shipped via USPS or UPS and typically arrive within 2-5 days.
  • Orders to Canada are shipped via USPS and typically arrive within 4-7 days.
  • Please note that shipping times may vary depending on factors such as destination, weather conditions, and carrier delays.

Shipping Costs:

  • Shipments within USA- Shipping costs are a flat rate of $4.99 regardless of weight. The shipping cost will be displayed at checkout before you finalize your purchase.
  • Shipments within Canada- Shipping costs will be calculated based on size and weight. The shipping cost will be displayed at checkout before you finalize your purchase.

Free Shipping:

  • We offer free standard shipping on orders over $75 within the United States. Free shipping does not apply to orders shipped to Canada.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email to track your package's journey to your doorstep.

International Shipping:

  • At this time, we do not offer international shipping outside of the United States and Canada. We apologize for any inconvenience this may cause.

Shipping Delays:

  • While we strive to deliver your order promptly, please understand that unforeseen circumstances such as weather delays or carrier issues may impact shipping times. We appreciate your patience and understanding in such situations.

Shipping Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery delays or misplacements. We are not responsible for orders shipped to incorrectly provided addresses.

Shipping Support:

  • If you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer support team at tracking@alpacatui.com. We're here to assist you with any inquiries you may have regarding your order and shipping process.

Thank you for choosing Alpaca Tui!

  • We appreciate your support and trust in our products. If you have any further questions or feedback regarding our shipping policy, please feel free to reach out to us. We're committed to providing you with an exceptional shopping experience.